Returns & Policies

Return Rules and Restrictions

• Items must be returned within 30 days of purchase.
• Customer must be issued an RMA number either by opening a customer care ticket at http://www.dogtek.com/support/contact or by calling a DOGTEK Customer Service Representative at 1-727-489-2111.
• Shipping and handling costs and other additional charges are non-refundable.
• We will not accept CODs or third party billing for returned merchandise
• If there is extensive damage to an item upon delivery, call a DOGTEK Customer Support Representative immediately at 1-727-489-2111.
• You can expect a refund in the same form of payment originally used for purchase within 3-10 days of DOGTEK receiving your returned product.
• DOGTEK.com purchases must only be returned directly to DOGTEK
• Items purchased from an Authorized DOGTEK Online retailer or retail store/ petshop must be returned directly back to them. Our Authorized Retailers return policies may vary, returns are at their sole discretion.