Shipping and handling costs and other additional charges are non-refundable.
We will not accept CODs or third party billing for returned merchandise
If there is extensive damage to an item upon delivery, call a DOGTEK Customer Support Representative immediately at 1-800-284-2060.
You can expect a refund in the same form of payment originally used for purchase within 3-10 days of DOGTEK receiving your returned product.
DOGTEK.com purchases must only be returned directly to DOGTEK
Items purchased from an Authorized DOGTEK Online retailer or retail store/ petshop must be returned directly back to them. Our Authorized Retailers return policies may vary, returns are at their sole discretion.
We care about your pet and family, that's why safety will always be our top priority.
The wide experience of our Research and Development Department means it can call on the latest technology and integrate unique systems.
Each product is distinguished by its quality, innovation and remarkable performance.